Store Policies and Terms of Service

Effective Date: February 21, 2025

Last Updated: February 21, 2025

1. ORDER PROCESSING

1.1 Order Submission

The Selling Merchant will process orders through goarra platform, based on the items

listed in the submitted order form. By submitting an order, you agree to purchase the

items specified in your order form. It is your sole responsibility to carefully review the

contents of your shopping cart, ensuring that all selected items, quantities, and order

details are correct before proceeding to checkout. Any discrepancies or errors in the

order should be addressed prior to submitting payment, as orders cannot be modified

once payment has been completed.

1.2 Order Status

All orders submitted through the goarra platform platform will initially be marked as

"Order Received" by the Selling Merchant upon submission. However, please note that

these orders will only proceed to the processing stage once we have successfully

received and verified your proof of payment. In addition, the corresponding order

number must be accurately confirmed to facilitate proper tracking and processing. If

either payment or order verification is incomplete, the order will remain in the "Order

Received" status and will not be processed further until all required confirmations are

provided. It is your responsibility to ensure that payment is made promptly and that all

order details are correct in order to avoid any delays in processing your order.

1.3 Payment Requirement

Only orders that have been fully paid will be processed. Orders marked as "Order

Received" will remain in this status until payment has been confirmed. Please be

advised that we will not proceed with processing, packaging, or shipping your order

until the full payment has been received and verified. It is your responsibility to ensure

that payment is completed promptly to avoid delays in the processing of your order.

1.4 Order Inquiries

All inquiries regarding orders must be submitted via the order form on the platform.

These will be processed by an independent distributor to ensure accurate record-

keeping of your order history.

1.5 Non-Payment Policy

Orders that remain unpaid within 3 hours of submission will be automatically canceled

by the Selling Merchant. This policy ensures timely processing of orders and helps

maintain the efficiency of our platform. Once the cancellation has been processed, you

will receive a notification confirming the cancellation of your order. It is your

responsibility to ensure that payment is made within the specified timeframe to avoid

order cancellation. Please note that once an order is canceled, it cannot be reinstated.

2. ORDER CORRECTION/CANCELLATION

2.1 Order Finality

All orders submitted through the goarra platform platform are considered final and

cannot be modified or amended once they have been submitted. Once you have

completed the checkout process and your order is confirmed, it is your responsibility to

ensure that all items, quantities, and order details are correct. As we process orders

promptly, no changes or cancellations will be accepted after the submission of the

order. Please review your order carefully before finalizing the submission to avoid any

errors or issues.

2.2 Cancellation Policy

Once an order has been placed and payment has been processed, cancellations are no

longer permitted. It is essential that you review all order details carefully before

completing your purchase. You are solely responsible for ensuring the accuracy of your

order prior to submission. After payment confirmation, no modifications or

cancellations will be accepted. Please be mindful to double-check your order before

finalizing to avoid any issues or misunderstandings.

3. SHIPPING

3.1 Shipping Availability

At present, we only offer shipping services within the Philippines. All online orders

placed through the goarra platform will be processed and shipped by the Selling

Merchant to the designated address using the Selling Merchant’s chosen third-party

logistics (3PL) provider. For purchases made through a physical store establishment or

directly with an in-store Selling Merchant, the items will be personally served and

delivered by the Selling Merchant at the establishment. Please note that shipping

availability and delivery options may vary depending on the nature of the transaction

and the location of the purchasing Consumer Affiliates.

3.2 Shipping Provider

All orders will be shipped via the Selling Merchant's designated Third-Party Logistics

(3PL) provider. The Selling Merchant reserves the right to select the 3PL provider for

each order and to determine the applicable shipping rates, which may vary based on

factors such as location, package weight, and delivery method. The selected 3PL

provider will be responsible for the delivery of the goods, and goarra platform is not

liable for any delays, damages, or issues that arise from the 3PL provider's services.

3.3 Shipping Schedule

Paid orders will be shipped on the nearest Tuesday, Thursday, or Saturday following the

receipt and verification of proof of payment. Please note that processing and shipping

times may vary depending on the volume of orders and availability of goods. It is your

responsibility to ensure that payment is completed promptly to avoid delays in

shipment.

3.4 Estimated Delivery Times

For orders within Metro Manila and Greater Manila areas, the estimated delivery time is

1-3 business days from the date of shipment. For orders to provincial areas, the

estimated delivery time is 3-5 business days. These delivery timeframes are estimates

and may vary depending on factors such as location, weather conditions, and potential

delays from the logistics provider. While we make every effort to meet these delivery

timelines, the Selling Merchant is not liable for any delays caused by external factors or

by the third-party logistics (3PL) provider.

3.5 Shipping Delays

We are not liable for any delays caused by the third-party logistics (3PL) provider.

Delays resulting from factors beyond our control, including but not limited to weather

conditions, logistics issues, public holidays, or any other unforeseen circumstances, are

not our responsibility. While we strive to ensure timely delivery, these factors may affect

the shipping timeline, and we encourage you to account for potential delays when

placing orders.

3.6 Shipping Rates

Shipping rates are subject to change at the discretion of the Selling Merchant and may

be updated without prior notice. Any changes in shipping rates will be applied at the

time of checkout, and it is your responsibility to review the shipping charges before

finalizing your order..

4. RETURNS

4.1 Return Period

Returns of goods must be made within 2 calendar days from the date of receipt of the

item. Any return requests made after this period will not be accepted or entertained.

All returns are subject to the terms and conditions of sale outlined on the platform,

including the condition of the returned goods, packaging, and any applicable

restocking fees. Please ensure that you initiate the return process within the specified

timeframe to be eligible for consideration.

4.2 Condition of Goods

Returned items must be in unused condition and in their original, unopened

packaging. Any items that show signs of use, damage, or are not in the same condition

as when they were shipped will not be accepted for return. Please ensure that all

products are returned in their original state to comply with our return policy and

facilitate a smooth process.

4.3 Return Shipping Costs

Shipping costs for returns are non-refundable, and the consumer affiliate will be

responsible for all return shipping fees. Please note that any costs associated with

returning the product will not be reimbursed, and must be borne by the consumer

affiliate.

5. LOST/DAMAGED GOODS

5.1 Damaged Goods

If your goods are damaged upon receipt, please report the issue to the Selling

Merchant via email or by using the messaging chat feature on the platform immediately

upon receiving the item. The Selling Merchant will assess the damage and may replace

the goods, subject to an investigation and in accordance with the terms and conditions

of sale. To facilitate the investigation and resolution process, please ensure that you

provide all necessary information and documentation. Failure to provide the required

information may result in the denial of a replacement request.

5.2 Lost Goods

Lost goods due to negligence by the Third-Party Logistics (3PL) provider will be eligible

for replacement by the Selling Merchant, provided that the 3PL company’s insurance

proceeds for the lost items are available. The Selling Merchant will facilitate the

replacement process through the insurance compensation received from the 3PL

provider.

6. REFUNDS

6.1 Refund Eligibility

Refunds will only be granted under valid circumstances, as determined by the Selling

Merchant in conjunction with goarra platform. All refund requests will be evaluated

based on the terms and conditions of sale, which include, but are not limited to,

product defects, damages, or other factors deemed eligible for refund consideration.

Please ensure that your return request meets the outlined conditions for eligibility. To

facilitate the review process, you may be required to provide supporting

documentation such as photographs, proof of purchase, or any other information that

verifies the reason for the request. Refunds are not guaranteed and will be granted at

the sole discretion of the Selling Merchant, subject to the applicable terms and

conditions.

6.2 Refund for First Orders Only

Refunds are only available for first-time orders placed through the platform.

Subsequent orders will not be eligible for refunds unless they meet specific criteria

outlined in the terms and conditions of sale. These criteria may include, but are not

limited to, issues such as product defects, shipping errors, or other circumstances that

may qualify for a refund based on the Selling Merchant’s policies.

For first-time orders, refunds will be processed in accordance with the terms of sale and

may require supporting documentation to verify the reason for the request. All refund

requests are subject to review and approval by the Selling Merchant and goarra

platform. Please ensure that you meet the necessary conditions for eligibility before

submitting a refund request.

Refunds for subsequent orders will only be granted if they comply with the specific

conditions as detailed in the terms and conditions of sale, and will be at the sole

discretion of the Selling Merchant.

6.3 Refund Process and Termination

Refunds are only available for first-time orders placed through the platform.

Subsequent orders are generally not eligible for refunds unless they meet specific

criteria outlined in the terms and conditions of sale, such as product defects, shipping

errors, or other qualifying circumstances.

Please note that once a refund request is approved and processed, the account

associated with the refunded order will be terminated in the system. This means the

requesting party will no longer be eligible to participate in the ARRA program, nor will

they have access to any benefits, rewards, or privileges associated with the program.

Refunded accounts will be removed from the platform, and any accumulated Personal

Purchase Points (PPP) or WOICoins will be forfeited upon account termination.

Additionally, any commission earnings or rewards generated from the refunded order

will be deducted from the refund amount.

Once the refund is processed, the individual will no longer be considered an active

consumer affiliate in the ARRA program, and their account will be closed. If you wish to

remain a part of the ARRA program, please ensure that your order is complete and

accurate before submitting a purchase request to avoid losing such opportunities.

6.4 Reward Deductions

Any rewards earned by the consumer affiliate will be deducted from the refund

amount. This includes, but is not limited to, any Personal Purchase Points (PPP),

WOICoins, commissions, or other incentives or rewards that were accrued through the

refunded order. The total value of these rewards, as determined at the time of the

refund processing, will be subtracted from the refund amount to ensure that only the

actual price paid for the product (excluding rewards or incentives) is refunded.

Furthermore, any bonuses or promotional rewards tied to the refunded order will also

be deducted from the total refund. This ensures that the refund reflects the actual

monetary transaction and that the consumer affiliate does not retain both the benefits

from the purchase and the refund.

Please be aware that the deduction of rewards or incentives is a standard procedure in

our refund process to maintain the integrity of our rewards system and to ensure that

the ARRA program operates fairly for all participants.

6.5 Non-Refundable Costs

Shipping costs are non-refundable. This means that any amount paid for the delivery of

your order will not be reimbursed, even in the event of a return or refund request. Only

the price you paid for the merchandise itself will be refunded. Please note that this

policy applies to all orders, regardless of the reason for the return or refund.

Additionally, any associated transaction fees incurred during the purchase will also not

be refunded. These fees may include payment processing fees, credit card transaction

fees, or any other charges imposed by your payment provider or financial institution.

These fees are not refundable under any circumstances, as they are processed by third-

party entities that are separate from goarra platform and the selling merchant.

To clarify, if you make a purchase and later request a refund, the total amount refunded

will only reflect the actual amount paid for the goods themselves, minus any applicable

rewards or bonuses, and excluding shipping and transaction fees. Please keep in mind

that all refund requests are subject to the approval process outlined in the terms and

conditions of sale

6.6 Refund Method

Refunds will be processed using the same payment method originally used for the

purchase. This means that the method you used to pay for your order, which is a digital

wallet within the platform, will also be used to issue the refund. This ensures

consistency and security in processing refunds and helps maintain accurate financial

records for both the consumer affiliate and the selling merchant.

6.7 Processing Time

The selling merchant does not guarantee the timing of refunds being credited to your

account. The refund processing time is dependent on the selling merchant's processing

timeline. However, goarra platform will assist with the refund request made to the

selling merchant.

6.8 Refund Procedure Modiﬁcations

goarra platform reserves the right to modify the refund processing procedure at any

time, without prior notice, to ensure operational efficiency or in response to changing

circumstances.

7. GENERAL TERMS

7.1 Account Responsibility

You are responsible for maintaining the confidentiality of your account information,

including your User ID and Password. You agree to notify goarra platform immediately

if you become aware of any unauthorized use of your account or if your account

information is compromised in any way..

7.2 Amendment of Terms

goarra platform reserves the right to modify or update these Store Policies and Terms

at any time. Any such changes will be communicated to the selling merchant and

consumer affiliate via the platform or email. Continued use of the platform following

such modifications will signify your acceptance of the updated terms.

7.3 Force Majeure

Neither goarra platform, nor its Third-Party Logistics (3PL) providers, nor the selling

merchant shall be held liable for any failure or delay in the performance of their

obligations under these terms, to the extent that such failure or delay is caused by

events or circumstances beyond their reasonable control, including but not limited to,

acts of nature, government restrictions, labor disputes, or any other force majeure

event.

7.4 Governing Law

These Terms shall be governed by, and construed in accordance with, the laws of the

Philippines. Any dispute arising out of or in connection with these Terms shall be

subject to the exclusive jurisdiction of the courts located in Bonifacio Global City

(BGC), Taguig City, Philippines.

7.5 Severability

If any provision of these Terms is determined to be invalid, unenforceable, or otherwise

in conflict with applicable law, such provision shall be severed from these Terms, and

the remainder of these Terms shall remain in full force and effect.

7.6 Privacy Policy

Your use of the platform is additionally governed by our Privacy Policy, which is

available for review on our website. By accessing or using our services, you

acknowledge and consent to the collection, use, and processing of your personal

information in accordance with the terms outlined in our Privacy Policy. This includes,

but is not limited to, the collection of data for account management, transaction

processing, and communications, as well as any other purposes as specified in the

informed about how we protect and handle your personal information.

By using this Platform, you agree to abide by these Store Policies and Terms of

Service.